Deactivate, delete or restore a client

When you stop working with a client, you can deactivate it (pause it) or delete it. You need the Manage clients permission. Both are on the Clients page, beside each client.

Deactivate a client

Click Deactivate beside the client, read what will happen, and click Deactivate again to confirm. It leaves the Active list, the clients menu in the side rail, and the lists you pick clients from, and your Studio plan stops counting it.

While a client is deactivated, nothing is published for it:

• Its scheduled posts are held. A post whose time comes while the client is deactivated is not published, and not sent late either.
• Posts waiting in Facebook's own scheduler are taken off it straight away.
• Nobody can approve, schedule or publish its posts, on the website, in the iPhone app or through a connected AI.
• Its team and its client logins can still open everything, edit drafts, comment and log time. Its pages say it is deactivated.

Activate it again

Open the Inactive tab and click Activate, or click Activate on the note at the top of any of the client's pages. Everything opens again. Posts still to come go out at their times. Each post that was held, or taken off Facebook's schedule, shows as failed with the reason, so pick a new time and click Schedule.

Close

Delete a client

Click Delete beside the client, read what will happen, and click Delete again to confirm. lmnts cancels its scheduled posts on the networks, takes it out of every list, and moves it to the Deleted tab. Its posts, tasks, files and invoices are all kept there, untouched, for 90 days.

People with a login to that client lose access to it. If they belong to another company in lmnts, they are moved there.

Restore a deleted client

Open the Deleted tab. Each client shows the date it was deleted and how many days are left. Click Restore to bring it back as it was.